WHAT'S NEW

IMPORTANT ANNOUNCEMENT

Dear Valued Customers,

In our continuous effort to keep your banking experience safe and secure, we will be updating the M Journey Mobile App. 

Kindly update your mobile devices to the latest operating system (Android or iOS) to avoid interruption. Please ensure your mobile devices are updated to the latest requirement as stated below:

FAQ

1. How do I check or update my mobile device's OS?

Go to Settings -> About phone -> System updates. You will able to see your device’s current OS and option to update your current OS.

2. What should I do if I am unable to update my mobile device's OS?

You may need to check your device capabilities and compatibilities with the required OS.

3. If my device's OS is not updated before the effective dates, can I still use M JOURNEY Mobile app?

Yes, you can continue using the app. However, you will be unable to update the app from the Apple App Store / Google Play Store on your current OS. We strongly encourage you to update your OS to Android 11 or above / iOS 13 or above to continue receiving M JOURNEY Mobile app updates.

4. What happens if I do not update my OS by the effective dates?

You will not be able to use the M JOURNEY Mobile app on your mobile device. We strongly encourage you to update your OS to Android 11 or above / iOS 13 or above to avoid any interruption.

5. Why is the M JOURNEY Mobile app only usable on Android 11 / iOS 13 and above?

Your online banking security is our priority and that is why we encourage you to update your device with the latest OS. By updating your device's OS, it will improve the device performance, stability and most importantly, the security of your mobile device and the apps that you are using.

If you have further inquiries, please contact our Customer Service Center at 03-2096 3000 or email us at enquiry@mbsbbank.com.

Thank you.

1. What is Kill Switch?

Kill Switch enables you to immediately deactivate your M JOURNEY Online Banking access if you suspect you are a victim of a scam or if you believe your important account related details have been compromised. This feature is one of the enhanced anti-scam measures taken by MBSB Bank to be in line with Bank Negara Malaysia’s (“BNM”) direction on additional measures to strengthen banking security.

2. What is Cooling-Off Period (COP)?

Cooling-off period (COP) is a new feature introduced to prevent any unauthorised transactions made by a new unrecognised device.

3. How does Cooling-Off Period (COP) Works?

If you activate M JOURNEY Key (MJK) on your M JOURNEY Mobile Application for the first time or on a different device after 30th June 2023, you will need to wait 12 hours before you are able to use (MJK) to approve transactions.

For more info please call our Customer Service Center at +603-2096 3000

*How To Activate ‘Kill Switch’. Learn How To Activate Kill Switch by clicking Here.

1. What is M JOURNEY Key (MJK)?

M JOURNEY Key is a safer and convenient way to authorise transactions using Secure Token (one-slide approval).

2. Why I need to register M JOURNEY Key?

M JOURNEY Key is required to authorise transaction via M JOURNEY Mobile Application. If the M JOURNEY Key is not registered, user will not be able to perform any monetary transactions and only be allowed to perform account inquiry on M JOURNEY Mobile Application.

3. How to register M JOURNEY Key?

• Login to M JOURNEY Mobile Application

• Select 3-line menu and go to My Profile

• Select M JOURNEY Key

• Swipe the M JOURNEY Key toggle button

• Click ‘OK’ to proceed with registration

• Click register button

• Request TAC and the 6 digits TAC number will be sent to your registered mobile number via SMS

• Key in the TAC

• M JOURNEY Key successfully registered

4. How to deregister M JOURNEY Key?

• Login to M JOURNEY Mobile Application

• Select 3-line menu and go to My Profile

• Select M JOURNEY Key

• Swipe the M JOURNEY Key toggle button

• Click ‘OK’ to proceed with deregistration

• M JOURNEY Key successfully deregistered

5. What should I do if M JOURNEY Key registration failed?

It could be due to your TAC is blocked. Please call our Customer Service Centre at +603-2096 3000 to unblock the TAC and proceed with M JOURNEY Key registration.

6. Will the 12-hour cooling period affect me if I am already registered M JOURNEY Key (MJK) in my current device?

No. You can continue to approve transactions as usual. You will only need to wait for the 12-hour cooling-off period if you have:

• First Time Registration and Enrolment of M JOURNEY and/or

• First Transaction after the first-time registration of M JOURNEY and/or

• Update Daily Transaction Limits and/or

• Update M JOURNEY Key (MJK)

Learn how to register M Journey Key on your device, Here.